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ITSIGNSolutions
When something is already wrong.

Incident Response

A named response team that can contain an active incident, investigate what happened, and get you back to a known-good state without making it worse.

The first hours of an incident decide how expensive the next six months will be. Calling a vendor who has never seen your environment wastes those hours.

We offer retainers so our engineers already have your diagrams, admin contacts and backup locations before anyone calls. If you are not on a retainer we still take emergency work, but the first hour is spent learning your estate.

Containment first, then investigation, then recovery. We work with your legal counsel, insurer and, where required, privacy regulators. You get a timeline, a list of affected systems, and a post-incident review that names the control that should have stopped it.

Talk to an engineer

Not a sales call. A short conversation with someone who does this work, to figure out whether we are the right fit.

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Capabilities

What Incident Response covers

Retainer or emergency

Pre-agreed response windows and on-file access for retainer clients; emergency intake when you are not already a customer.

Containment

Account lockouts, network isolation and backup protection before the attacker has time to encrypt or exfiltrate more.

Investigation

Timeline, patient-zero, scope of access and what was taken, documented for counsel, insurers and regulators.

Recovery support

Restore from known-good backups, rebuild identity, and watch for persistence before you declare the incident closed.

Stakeholder communications

Factual language for staff, customers, boards and, where the law requires it, privacy commissioners.

Post-incident review

The control that should have stopped it, the process that slowed the response, and a sequenced fix list.

Let's talk about what you are running

A short conversation, an honest assessment of your current setup, and a clear proposal. No obligation and no pressure.