Helpdesk Foundations
An onboarding programme for new support staff covering how to take a ticket, when to escalate, and how to write notes the next person can use.
Most helpdesk onboarding is a login, a headset and a hope. The queue then teaches the new person every bad habit the last person left behind.
We run a short, practical programme: how to listen, how to reproduce, how to search before you change anything, and how to write a note that closes the loop. Escalation criteria are yours; we teach people to use them.
It is aimed at first-line staff in the first ninety days. It is not a CompTIA course in disguise.
Talk to an engineer
Not a sales call. A short conversation with someone who does this work, to figure out whether we are the right fit.
Book a consultationWhat Helpdesk Foundations covers
Ticket handling
Intake, priority, customer language and the difference between urgent and important.
Escalation
What you try first, what you never try, and when the ticket leaves your desk.
Documentation
Notes the next technician can act on, including what you already ruled out.
First-line technical kit
Password resets, printer grief, the Microsoft 365 basics, and when it is a network problem.
Other cybersecurity services
Security Awareness Training
Fewer clicks on the mail that should never have been opened.
CompTIA Training
Security+, Network+ and A+ taught by people who still sit the exams.
Microsoft Training
Azure, Microsoft 365 and Windows Server, taught on the product.
Cisco Training
Routing, switching and the security features you already paid for.
VMware Training
vSphere the way it is run, not the way the brochure describes it.
Let's talk about what you are running
A short conversation, an honest assessment of your current setup, and a clear proposal. No obligation and no pressure.